Privacy policy
What happens to your words.
You will tell hugr things you may not tell anyone else. This page explains, in plain words, what we keep, what we do not, and what you can decide yourself.
Who is responsible
hugr is made and published by Inlight Comm.V., a Belgian company (enterprise number BE 0773.924.891), at Haie Madame 22, 6953 Lesterny, Belgium, operating under the trade name Franc. Inlight is the data controller for hugr. For anything about your data, write to privacy@byhugr.io.
Who hugr is for
hugr is for adults. You must be 18 or older to create an account. We do not knowingly collect data from anyone under 18; if we learn that we have, we delete the account and its data.
What we collect and why
| What | Why | Legal basis | Kept for |
|---|---|---|---|
| Waitlist: your email address; if you choose to add them, your first name and preferred language; where you signed up (the website or a printed card); and the date and time of your consent | To tell you when hugr opens, in your language. | Consent, withdrawable at any time | Until hugr opens and we have written to you, or until you ask to be removed, whichever comes first. Then the list is deleted. |
| Account: email address, password (stored hashed), account creation date to confirm sign-in method | To create your account, sign you in, and reach you about your account. | Contract | Until you delete your account. |
| Age confirmation (that you are 18 or older; we do not store your date of birth) to confirm | hugr is for adults. | Legal obligation, legitimate interest | Until you delete your account. |
| What you say to hugr during a session | So hugr can respond to you. Your words are sent to the AI model that generates hugr's response (section 4). We do not keep the raw text after the session (section 5). to confirm session handling | Consent, withdrawable at any time | Raw text: not stored beyond the session. to confirm |
| Your picture: a short structured record of what matters in your journey with hugr, five fields in hugr's own words, never a transcript | So hugr can meet you with continuity between sessions. | Consent | Until you delete it or your account. |
| Purchases: what you bought and when, and a store transaction reference. We never see your card details; Apple or Google handle payment. | To give you what you paid for and keep our accounts. | Contract, legal obligation | 7 years (Belgian accounting law), without any conversation content. |
| Technical data: device type, operating system version, app version, crash reports, session times to confirm tooling | To keep hugr working and fix what breaks. | Legitimate interest | 90 days to confirm |
| Reports you send about a hugr response, and support messages | To review what went wrong and answer you. | Legitimate interest, legal obligation | 12 months after the report is closed to confirm |
We do not use your conversations for advertising, we do not sell data, and we do not build profiles of you for anyone but you. This website sets no cookies, runs no analytics, and loads no third-party content.
The AI behind hugr
hugr's responses are generated by an AI language model provided by Anthropic (Claude). to confirm at launch When you speak to hugr, your words and hugr's picture of you are sent to that model to produce the response. Anthropic processes this data on our instructions, under a data processing agreement, and does not use it to train its models. to confirm against the Anthropic commercial terms in force Anthropic may process data in the United States; this transfer is covered by the European Commission's Standard Contractual Clauses and Anthropic's participation in the EU-US Data Privacy Framework. to confirm
We are building toward running hugr's model on our own infrastructure in Europe. When that changes what happens to your data, we will update this page and tell you in the app.
What we do not keep
hugr is built so that the words you say are not stored as a transcript. At the end of each session, hugr writes a short structured note into your picture, in its own words, and the raw text is discarded. to confirm implementation and any transient buffer You can read your picture in the app and delete any part of it. to confirm screens
Who else sees your data
- Anthropic (AI model, section 4).
- Our hosting provider: to confirm provider and region, where your account and picture are stored.
- Google (Google Ireland Limited), where waitlist sign-ups are kept in a Google Sheet through Google Workspace and Apps Script, only to store the list for us.
- Apple and Google, for the app stores, purchases and, if you use them, sign-in.
- Crash and analytics tooling: to confirm, or delete this line.
Each of these processes data only on our instructions and under a contract. We do not share your data with anyone else unless the law requires it.
Your rights
Under the General Data Protection Regulation you can, at any time: see the data we hold about you; correct it; delete it; export it; restrict or object to how we process it; and withdraw consent. You can do most of this yourself in the app, under Settings: view and delete your picture, export your data, withdraw consent, and delete your account. For the waitlist, one click in any email takes you off the list. For anything else, write to privacy@byhugr.io; we answer within 30 days, as the law requires.
If you feel we have not handled your data properly, you can complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be, or to the authority in your own country.
Deleting your account
Settings, then Delete account. This deletes your account, your picture, and your session records immediately. Purchase records are kept only as long as accounting law requires, without any conversation content. If you cannot get into the app, email privacy@byhugr.io from your account address and we will delete it for you.
Security
Data is encrypted in transit and at rest. Access to stored data is limited to the people who need it to run hugr. We do not keep your conversations: the raw text is not stored, and your picture is what hugr keeps, not a recording. to confirm encryption at rest and access controls
hugr is not an emergency service
hugr is a companion for reflection. It is not a medical, psychological or emergency service and cannot call for help on your behalf. If you are in danger, call 112 or your local emergency number. Our support page lists helplines.
When the app opens
Before you can create an account, the full policy for the app will be here: what hugr keeps and what it does not, which AI model answers you and where it runs, who hosts your account, and how you delete everything. You will see it before you decide.
Changes to this policy
When we change this page in a way that matters to you, we tell you in the app before the change takes effect. Earlier versions are available on request.
Contact
privacy@byhugr.io · Inlight Comm.V., Haie Madame 22, 6953 Lesterny, Belgium